ISO 9001 – Quality Management Systems. Requirements
ISO 9001 expects an organization to identify processes required for production of high quality product/ service
• to determine the sequence and interaction of these processes
• to design and document each process
• to check and analyze implementation of each process, and continually improve effectiveness of the system
SHOW YOU MEAN BUSINESS WITH ISO 9001
• Prove to your customers that
- Your business is professionally managed
- You provide consistent, reliable service
- You care about customer service
• Drive improvement
- Measure your customers’ perception
- Monitor the performance of your business processes
- Set priorities for improvement
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